FAQ
Frequently Asked Questions
Orders & Shipping
How long will my order take to arrive?
Standard shipping typically takes 5-7 business days. Express shipping takes 2-3 business days. You can view all shipping options at checkout.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also log into your account to view order status and tracking details.
Do you ship internationally?
Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Please note that international orders may be subject to customs duties and taxes.
Can I change or cancel my order?
Orders can be modified or cancelled within 1 hour of placing them. After that, the order may have already begun processing. Please contact us immediately if you need to make changes.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Some items like final sale and personalized products cannot be returned.
How do I return an item?
Log into your account, go to Order History, and select the items you wish to return. Print the prepaid return label and drop off the package at any authorized shipping location.
When will I receive my refund?
Refunds are processed within 5-7 business days of receiving your return. The refund will be credited to your original payment method.
Products
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized manufacturers and distributors.
Do you offer gift wrapping?
Yes, we offer gift wrapping for a small additional fee. You can select this option at checkout.
Account & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Yes, all payments are processed through secure, encrypted connections. We never store your full credit card information on our servers.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You will receive a link to reset your password.
Still Have Questions?
If you could not find the answer you were looking for, please contact us and our team will be happy to help.